This page tells you what happens after you order and how we use what you give us.
Proofs and printing
The previews in the order form show your card and contact. They are not the final print file. Before we print, we check the layout, the QR code, the tap link, the image quality, and the printer. If a fix would clearly change how your card looks, we will ask you to approve it first. The previews in the order form show your requested contact and card layout. They are not press-ready files. We check the final layout, QR code, NFC destination, image quality, and printer setup before making the card. If a necessary production correction materially changes the approved appearance, we will ask you to approve it.
Paying and shipping
A Smart card is $29 for one side or $33 for two. An Offline card is $19 with two printed sides. Both is $39 with one Smart side or $43 with two. Both includes two physical cards: one Smart and one Offline. The Offline card has two sides. You save $9 with either Smart choice. Every card includes a lanyard and holder. A badge reel with holder costs $3 per card. We ship to the 48 contiguous U.S. states for $7 per order. Tax is calculated at Checkout. Stripe handles payment, your phone number, and the shipping address. We do not receive your full card number.
Public checkout ships your card. Pickup needs a private offer link and approval. Stripe asks for a US address and phone number for every order. We use them if we need to ship. Public checkout ships your card. Pickup needs a private offer link and approval. Stripe asks for a US address and phone number for every order. We use them if we need to ship.
Full refund any time before we print your card. Once it's printed, we reprint it free if it arrives wrong or damaged. Full refund any time before printing. Once your card is printed, we reprint it free if it arrives wrong or damaged — report it within 14 days of delivery (a photo is enough). Accessories are refundable if unused within 14 days; you pay return shipping. Shipping charges are refunded only when the error is ours. To ask for a refund or reprint, reply to your order email, or email help@followdon.com with your order number. Refunds go to your original payment method, typically within 5 to 10 business days.
Changes and problems
Want a change or to cancel? Reply to your order email right away. We can only make changes before we start printing. You can request a change or cancellation any time before we start printing — reply to your order email, or email help@followdon.com with your order number. Once printing has started we can't cancel or change the order, but a wrong or damaged card is reprinted free. See "Problems with your card."
Card arrived damaged, or the tap goes to the wrong place? Reply to your order email within 14 days of delivery with a photo. We reprint it free. If your card arrives damaged, has a print error, or its tap or QR goes to the wrong place, reply to your order email or email help@followdon.com within 14 days of delivery — a photo is enough. We reprint it free. Unused accessories are refundable within 14 days of delivery; you pay return shipping. This policy does not limit rights that apply under law.
Your information
We use what you give us to make, deliver, and support your card. Stripe handles payment. Your files live on Google Cloud and Vercel. Resend sends your sign-in email. Wallet passes are available when enabled. GrowthHub gets your name and order info when you submit. It gets your email once you pay, or for one reminder if you don't. GrowthHub never gets your images, phone, address, payment card, or notes. We use the contact details, images, card choices, notes, payment status, and delivery information you provide only to review, produce, deliver, support, and keep records for your Tap Card order. Payment is processed by Stripe. If you sign in to manage your card at /manage, Resend sends the one-time sign-in email and Firebase verifies it. The order and private files are stored with Firebase and Google Cloud and served through Vercel. Apple and Google Wallet passes are available for your card when enabled. GrowthHub receives your name and an order summary — card type, price, delivery choice, and layout — when you submit, so we know to review the request; after payment your email is also added to your GrowthHub contact for transactional updates. If you submit an order but do not finish paying, your name and email go to GrowthHub for one reminder about that order, with your private order link. GrowthHub does not receive your uploaded images, phone number, shipping address, payment card, or freeform notes from this form.
We keep order info only as long as we need it. We use it to make your card, help you, stop fraud, and keep the records the law requires. Email us to see, fix, or delete your info. We may need to keep some payment records for legal or accounting reasons. We keep order information while it is needed for fulfillment, support, fraud prevention, and required business records. You may request access, correction, or deletion by emailing us. Some transaction records may need to be retained for legal or accounting purposes.